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Twenty-Eight Arrests and Four Million Scams: Why Your Callback Rule Matters

Twenty-Eight Arrests and Four Million Scams: Why Your Callback Rule Matters

Oct 19, 2026 • 38min 50s

Episode description

Twenty-Eight Arrests and Four Million Scams: Why Your Callback Rule Matters

On 13 October 2025, the UK’s National Crime Agency announced the results of Joint Disruption Week: 28 arrests across Ghana and Nigeria, 117 people rescued from suspected scam compounds, and 3.7 million fraudulent accounts removed by Meta. It sounds like a win—and for those rescued, it was. But for Gary, a 12-person building firm owner who opened an email from his plasterboard supplier asking him to pay a new bank account, none of those arrests stopped his Tuesday going wrong. This episode unpacks what actually happened during the NCA’s operation, who was in the room, and why invoice redirection and CEO fraud weren’t the scams being targeted. We walk through the new mandatory reimbursement rules (and why Gary probably isn’t covered), the per-head cost of recent retail data breaches, and why GDPR still matters even when ‘everyone’s data is already out there’. Plus: French supermarket freezers sabotaged via outdated refrigeration controllers, Microsoft’s largest-ever Patch Tuesday (over 1,400 fixes), and the OpenAI engineer allegedly caught planting a listening device wrapped in toilet roll. The solution isn’t waiting for more arrests. It’s a one-line rule, signed by the boss, that every bank detail change requires a phone call to a number you already hold. We cover what to report, where to report it, and why every scam you flag—even the ones you spotted—feeds the intelligence that takes down networks.

Chapters

  • Cold Open A police raid in Ghana and an email to a builder in the UK: two ends of the same industry, only one made the news.
  • Welcome Introduction to the episode and a note on schedule changes.
  • What Actually Happened The NCA’s Joint Disruption Week results: 28 arrests, 117 people rescued, 3.7 million accounts removed, and $11 million in potentially freezable funds.
  • Who Was in the Room Fifteen law enforcement agencies and fifteen tech firms convened at the NCA’s London headquarters, funded by the Home Office Integrated Security Fund.
  • Why Your Inbox Didn’t Get Any Quieter The operation targeted social media scams aimed at the public, not the invoice redirection emails hitting small business accounts.
  • The Bill Invoice and mandate scams cost £41.3 million in 2025, with only 48 per cent of losses returned to victims. New reimbursement rules don’t cover most small firms.
  • Gary’s Tuesday How a fake supplier email lands, why the callback rule works, and the two-sentence policy that protects payment approvers.
  • Every Report Counts Why reporting scams you didn’t fall for feeds intelligence that takes down networks. Where to report and how the system changed.
  • The Bigger Picture The new Online Crime Centre, Ofcom’s incoming scam advert rules, and why platforms need to carry more of the burden.
  • The Retail Run TFG London (Hobbs, Whistles, Phase Eight) spotted a cyber incident; H&M investigates data breach claims. Both follow the ASOS breach covered last episode.
  • Is GDPR Pointless? Per-head fines look small, but breaches supply the raw material for scams. Why GDPR reporting duties matter and how the Cyber Security and Resilience Bill might close gaps.
  • The Fridge That Went Rogue Hundreds of French supermarkets had freezers switched to defrost overnight via outdated refrigeration controllers. Fixes existed; nobody installed them.
  • The Patch Pile Microsoft’s largest-ever Patch Tuesday: over 1,400 fixes, including one already being exploited. Windows 11 version 24H2 Home and Pro reached end of support.
  • The Bug in the Boardroom A US Department of Justice complaint alleges an OpenAI engineer hid an audio recorder behind a conference room television, wrapped in toilet paper.
  • This Week Six practical actions: write the callback rule, turn on MFA, update reporting contacts, ring your bank and IT supplier, audit networked devices, and check data protection complaint routes.
  • Close Twenty-eight arrests won’t stop the next fake invoice. The callback rule will.

Links

  • https://www.nationalcrimeagency.gov.uk/news/nca-hosts-international-law-enforcement-and-tech-industry-crackdown-on-fraud-and-scams
  • https://www.justice.gov/opa/pr/justice-department-announces-results-international-week-action-against-online-fraud
  • https://about.fb.com/news/2025/10/combating-fraud-during-joint-disruption-week/
  • https://www.ukfinance.org.uk/policy-and-guidance/reports-and-publications/annual-fraud-report-2026
  • https://www.bbc.co.uk/news/articles/cy4g8359j7ro
  • https://www.bbc.co.uk/news/articles/cz6jle2y2yyo
  • https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/bulletins/crimeinenglandandwales/yearendingmarch2025
  • https://www.gov.uk/government/statistics/cyber-security-breaches-survey-2025
  • https://www.psr.org.uk/our-work/app-fraud/reimbursement-requirement/
  • https://www.reportfraud.police.uk/
  • https://www.ncsc.gov.uk/collection/phishing-scams
  • https://www.bfmtv.com/economie/entreprises/distribution/
  • https://claroty.com/team82/research/
  • https://msrc.microsoft.com/update-guide/releaseNote/2025-Oct
  • https://www.justice.gov/usao-ndca/pr/openai-engineer-charged-planting-listening-device-executive-conference-room
  • https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/right-to-complain/
  • https://www.ncsc.gov.uk/collection/small-business-guide
  • https://www.ncsc.gov.uk/cyberessentials/overview
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The Small Business Cyber Security Guy | Cybersecurity for SMB & Startups
The Small Business Cyber Security Guy | Cybersecurity for SMB & Startups @SmallBizCyberGuyMain Oct 19, 2026
38:50 Twenty-Eight Arrests and Four Million Scams: Why Your Callback Rule Matters
Oct 19, 2026
Twenty-Eight Arrests and Four Million Scams: Why Your Callback Rule Matters
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